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Fulfillment of these two goals still does not, however, make a patient. This is much different than simply considering patient
satisfaction or job satisfaction scores — it is trying to return to the
good team. The crux of the matter rests in building relationships. It doctor-patient relationship model.
is perhaps one of the downfalls of the current environment in which Finally, Brandon emphasizes the need to set expectations. We
often are given a set of numbers which must be met, or we pay the
we practice. Previously, physicians often cared for their patients consequences. This is not setting key performance benchmarks
or lists of tasks that must be accomplished; it is establishing
for years, both in and expectations for what role each member should fulfill. We should
strive to ensure these expectations are realistic and patient-centered.
Good leaders out of the hospital. They
knew them, their families In managing care of patients, we are, in fact, also managing
have a plan and a team. This includes not only the other interacting healthcare
communicate that and their challenges. workers, but more important, the patient, their family and
plan. Disorganization Physicians also knew one support people. Maybe thinking about how we can address our
another as they interacted patient challenges as less HPI/CC/SOAP and more CORE, we
in their clinics or within can promote all of those on our team with the ultimate goal that
the hospital environment. our patients are receiving what they need and deserve: the best
medical care.
promotes anxiety; Now, we seem to work
in silos of isolation. The
everyone craves patient sees doctor after
doctor, many of whom
certainty. have no opportunity to
build a relationship with
the patient. Doctors often
are isolated from each
other and other members of the care team, as well. It is important to
try to cultivate an environment in which each member of the team,
including the patient, is seen as an individual. Brandon encourages
leaders to try to see life through the eyes of the staff. In our case,
we also should strive to see experiences through the eyes of the
NATIONAL HEALTH &
WELLNESS OBSERVANCES
APRIL 2019
National Alcohol Awareness Month n National Autism Awareness Month
National Cancer Control Month n National Child Abuse Prevention Month
Counseling Awareness Month n National Donate Life Month
Stress Awareness Month n National Humor Month
National Minority Health and Health Disparities Month
National Occupational Therapy Month n Sexual Assault Awareness Month
Women’s Eye Health and Safety Month n Testicular Cancer Awareness Month
April 1-7: National Public Health Week
April 3: National Day of Hope
April 5-7: Alcohol-Free Weekend
April 7: World Health Day
April 11: National Alcohol Screening Day
April 14: International Moment of Laughter Day
April 14-20: National Volunteer Week
April 16: National Healthcare Decisions Day
April 18-22: National Youth Violence Prevention Week
April 19-21: Global Youth Service Day
April 20-26: National Infant Immunization Week
April 22: Earth Day
April 22-28: National Environmental Education Week
April 22-28: Medical Fitness Week
April 25: Take Your Daughters and Sons to Work Day
6 | April 2019 • Mecklenburg Medicine
